Non-alphanumeric (For example: !, $, #, or %).Must contain characters AT LEAST 3 of the following four categories: When resetting your password, please make sure that your new password meets the following criteria: If you're receiving this message trying to log into the game through Steam, please visit and use the 'Forgotten your password' option. Username and password are case sensitive. The username and/or password provided is incorrect. If you had a subscription for the game that you're trying to play and are receiving the 'No subscription' message, try logging into with the same credentials that you're trying to log into the game with. We recommend creating a new account for the game that you're trying to play. For example, if you played LOTRO in the past and are now trying to log into DDO with your old LOTRO credentials, you may receive the 'No subscription to DDO found' message. If so, you'll need to make sure that your old LOTRO/DDO account had a subscription for the game that you're trying to play. Once you've created your account, just log in with your credentials. You can create a game account here for DDO and here for LOTRO. You do not use your Steam credentials to log into DDO or LOTRO. If you are trying to log into the game through Steam, you must first create a game account.
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